My review is regarding Bet365. I joined about 2 years ago on the advice of my brother, which as you will find out caused me problems. Firstly I could not get my signing on bonus, due to living at the same address as him.
I also could not qualify for the bonus offers if my brother had already took advantage of it. I understand why they have such a policy but surely they can come up with some kind of policy to compensate people who sign up from the same address.
I have to say they promotions were excellent, including best price races, double odds and bonus accumulators for football bets. I played a few games in the casino and won a few hundred pounds. I was due to see the money in my account a a few days later. It did not happen. I had won a few times previous to this and the money had reached my accounts without any problems so I dont know what happened on this occasion.
I contacted customer services, who informed me that they could not trace the transaction until 10 working days had passed. I was a student at the time so I really could have been doing with the money. I dont know if the 10 working days is a bank regulation or not, so it may not be Bet365's fault but they surely could have done more for me I feel.
When 10 working days had passed I still had heard nothing until 2 days later when after several calls to my bank, the money entered my account. I had no explanation from Bet 365 or apology. I have since left them. I am sorry to write such a negative review but given the apalling customer support, lack of offers I could access, etc I feel this was not a good experience.
Reasons to join Bet365
Fantastic value odds across all sportsExtensive sports book with great submarketsExtremely efficient live in play betting serviceTop live streams of numerous sports£200 deposit bonus available to all new Bet365 customers.
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